FREQUENTLY ASKED QUESTIONS
Will the Post Buddy system work on fence posts which are not set in concrete?
A: The Post Buddy fence post repair system is specially designed to work on fence posts which are set in concrete. The existing concrete base acts as a solid anchor for the Post Buddy system to grip to. We do not recommend the use of our system on posts which are not set in concrete, as we cannot guarantee the post will be properly fixed.
How do I drive the Post Buddys into the concrete base?
A: Our fence post repair stakes are designed to be driven into the ground between the existing concrete base and the post. Provided the installation instructions are followed correctly and the Post Buddy stake is driven in angled towards the fence post, it will go into the wood of the fence post, not the concrete. The concrete base stays fully intact and actually acts as a solid anchor for the Post Buddy system. To better illustrate this please view our instruction video.
Will Post Buddy repair a fence post if the wood has rotted below ground?
A: Over time, the wood of a fence post weakens, especially at ground level, where the almost constant contact with damp soil causes it to rot. During high winds, the post will then snap. Protected by the concrete base, the below-ground wood of the post will stay intact and solid for many years.
On rare occasions, when a fence post has been left broken and leaning for too long, the rot can start to spread below ground. This can eventually soften the wood and make it ‘mushy’. In this unusual situation a Post Buddy repair is unlikely to work.
If you are concerned this may have happened to your posts, you can easily test them, using a long screwdriver. Simply insert the point of the screwdriver into the post at ground level and push downward. A Post Buddy stake penetrates the ground by 50 cm (20 inches). Therefore, if you meet resistance with the long screwdriver, the wood should be still solid enough for Post Buddy to repair the post.
Why is there a MAX line on the Post Buddy?
A: The Post Buddy stake should not be driven into the ground further than the MAX (maximum) line. Driving it in beyond this marker would not leave enough of the Post Buddy above ground to secure to the fence post.
What if I cant drive the Post Buddys in as far as the MAX line?
A: The Post Buddy repair stakes need to be driven in to as near the MAX line as possible. However, when you get to the point where it will go no further, that means the stake has found enough anchor to re-fix the fence post.
Can I buy Post Buddy in the shops?
A: Post Buddy is currently not available in any shops. Purchases are through this website only.
My fence post/fence is not a standard size. How many Post Buddy stakes do I need to fix it?
A: The number of Post Buddys required to fix a fence post is not related to the size of the post or fence. You will need 2 Post Buddy stakes to fix 1 fence post no matter what the size of the post or fence. Please take a look at our How It Works page, where you will find detailed instructions.
Will Post Buddy fix a fence which has totally snapped?
A: Yes, Post Buddy will work on a post which has totally snapped.
Will Post Buddy work on a round post?
A: Yes, Post Buddy will work on a round post, as long as your post is set in a concrete base. It's the concrete base which is important, as it provides a firm, below-ground anchor for our system. You will need to position the Post Buddys as close to directly opposite each other as possible when fixing a round post.
What size/type of screws will I need?
A: You will need good quality 5mm x 60mm wood screws for outdoor use. Decking screws work well. Each Post Buddy stake has 8 screw holes, which is the number of screws required to firmly secure 1 Post Buddy stake. You will therefore need 16 screws in total to repair 1 fence post.
Do Post Buddys come with screws?
A: Post Buddys do not come with screws, but you can choose to add them to your order. Our screws are good quality 5mm x 60mm exterior-use wood screws. For your convenience, we sell them in packs of 16, which is the number needed to secure 2 Post Buddy stakes. Once you have selected to add screws to your order, we will automatically send you the number of screws to match your order of Post Buddy stakes.
Please be aware that we do not sell screws separately.
Do Post Buddy stakes come in different sizes and what size will I need?
A: No, Post Buddy stakes come in only one size. It's a case of 1 size fits all. Each Post Buddy measures 750mm long, 25mm wide and 5mm thick. This size has been proven to work on any size fence post, provided it is set in a concrete base.
Will the Post Buddy system work on broken gateposts?
A: We cannot unfortunately recommend our system for gateposts. The stresses exerted on a gatepost are much greater than those exerted on a fence post. Given these extra stresses, we cannot guarantee that Post Buddy will effectively repair a broken gatepost.
Tell me about delivery?
A: All our stock is held by our Order Fulfilment partner BOXstation, based in Leicestershire. When you order from our website, the stock is picked and packed in their warehouse, then shipped by DPD. Orders placed before 2pm will be dispatched the same day. Delivery takes 1 -2 working days to within mainland UK and 2 - 3 working days to Northern Ireland, Highlands and Islands.
Once dispatched you will receive an email with the tracking code so you can keep a check on the progress of your shipment. For full details please see our delivery policy
How much is postage and packing?
A: P&P is a flat rate of £6.95 for anywhere in the UK, except Northern Ireland, Highlands and Islands. The cost of P&P to these areas is £11.95. The amount of postage due will be automatically calculated at the checkout.
What is your returns policy?
A: If you want to cancel your order, you must contact us by email to [email protected] . You have up to 14 days after the date of delivery to do this. You then have a further 14 days from the date you notified us, in which to return the goods. Returned goods must be unused and, ideally, in their original packaging. If the original packaging cannot be used, please ensure goods are packaged securely and are well protected, to avoid damage in transit.
You must include a note, stating your full name, address, and order reference number. Returned goods are checked thoroughly. Items not returned in their original state will not be refunded.
We will issue a refund within 14 days of receiving the goods at our warehouse. (Please note, that we reserve the right to refuse returns/refunds, if they fall outside the cancellation period specified above) Send your return to our returns department clearly marked "PRODUCT RETURNS"
POST BUDDY c/o BOXstation
15 Waterfield Way
Sketchley Meadows Industrial Estate
Items must be returned to us at your own cost. We advise that you send your return by 'Signed For' delivery. Refunds may be declined where there is no proof of receipt at our warehouse.
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